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Home > FAQ
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How do I upload a photo onto your website?
1. Under Choose options you will see Upload Picture, click on the "Browse" button.
2. Find the image file you want to use and click on it.
3. Next to file name click open.
4. Choose the quantity click add to cart and your image will be uploaded to our system.
What are the acceptable photo file formats?
We accept JPEG and TIFF. The better the quality of resolution you start with, the better the result of your product. For best results, 300dpi or better is preferable. Worst case scenario, we'll pick up the phone and call if we have a
concern or a question. We promise not to blindly manufacture something
we know won't satisfy us.
Are there types of photos you cannot or should not use?
Unfortunately yes. We encourage you not to use photos of large groups
of 30 or more people gathered [family reunions for instance], and
please, please, please steer clear of photos taken from cell phones.
Oh, and we won't produce products with images that we judge to be
obscene or vulgar. Last, if you didn't take the
photograph, and don't have permission to use it, we cannot produce it.
Can someone at Picture That Gifts help me place my order?
Sure! Call us, and we'll talk you through,
help you place your order, or place the order for you. Really.
Will you crop my photo?
Our production artists will crop images to fit in the live image area for each product based on the following guidelines:
1. Center the primary subjects in the photo onto the product live image area.
2. Size the image to ensure that the live image area on the product
is printed with the primary subjects as the center of focus. The
subjects should take up roughly 80% of the printed image area.
3. We're careful not to remove critical image subjects during cropping.
4. If we have a question or concern - call the customer.
Can I personalize my photo with text?
Yes you can, and guess what? It's FREE. On the checkout page you'll find an area for customer comments, just write your text there.
Will you accept black and white photos?
Yep. We'll work to ensure the reproduction on the black and white
photographs is as true to the contrast in the photo that's supplied.
How long will it take for my product to arrive?
For the Photo Crystals, our team will do their best to have your product in the mail and on its
way to you within 5 days of our receiving your order. For all other products 10 days.
What is your return policy?
Though we'd be crushed if you didn't like your product, we understand
that it happens every once in a while. In cases such as this, we
practice the following... If you are not absolutely thrilled with your
purchase for any reason at all, we will cheerfully replace your
purchase or refund your money, whichever you prefer. You must be
thrilled - we guarantee it.
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Questions? Call Us! 800.881.9149
